PRE-CONTRACTUAL INFORMATION FORM

1. PARTIES AND SUBJECT MATTER

The subject of this Pre-Contractual Information Form is to inform the Buyer, in accordance with the provisions of the Consumer Protection Law and the Regulation on Distance Contracts, regarding the Distance Sales Agreement to be concluded between the Buyer and the Seller.
In addition, this Pre-Contractual Information Form includes information required under Articles 5/1 (a), (d), (g), (h) and 15/b, (g) of the Regulation on Distance Contracts.

2. DEFINITIONS

For the purposes of the interpretation and implementation of this Agreement, the following terms shall have the meanings set forth below:

• Buyer: The natural person who acquires, uses, or benefits from a good or service for purposes other than commercial or professional activities.
• Ministry: The Ministry of Trade of the Republic of Türkiye.
• Bank: Licensed institutions established pursuant to the Banking Law No. 5411.
• Service: Any consumer transaction other than the provision of goods and services for a fee or benefit, whether performed or undertaken to be performed.
• Law: The Law No. 6502 on the Protection of Consumers.
• Pre-Contractual Information Form: The form prepared to inform the Buyer, prior to the conclusion of the contract or the acceptance of any offer by the Buyer, regarding the minimum matters stipulated in the Regulation.
• Seller: The natural and/or legal person, including public legal entities, who offers Goods/Services to the consumer for commercial or professional purposes, or acts on behalf of or for the account of the provider of such Goods/Services, whose information is specified in Article 3 of this Agreement.
• Contract: The Distance Sales Agreement concluded between the Seller and the Buyer.
• Product/Service: The movable goods subject to purchase and any intangible goods prepared for use in electronic form, such as software, audio, visual, or similar digital content.
• Website: The Seller’s website (www.prayistanbul.com).
• Regulation: The Regulation on Distance Contracts.

3. PARTIES

3.1. SELLER INFORMATION

• Trade Name / Full Name:
• Address:
• MERSIS Number:
• Tax Identification Number:
• Telephone:
• Fax:
• Registered Electronic Mail (KEP) and E-mail Address:

3.2. BUYER INFORMATION

• Name:
• Delivery Information:
• Billing Address:
• Telephone:
• E-mail:

4. DESCRIPTION, QUANTITY, VAT-INCLUSIVE PRICE AND PAYMENT METHOD OF THE GOODS OR SERVICES SUBJECT TO THE CONTRACT

4.1. INFORMATION REGARDING THE PRODUCT(S) SUBJECT TO THE CONTRACT

The type, quantity, brand/model, color, and sales price of the products are as stated above.

4.2. The Buyer may order a maximum of five (5) units of each product type. The Seller reserves the right to cancel any orders exceeding five (5) units.

4.3. The Buyer acknowledges, declares, and undertakes that the payment for the products is made pursuant to the agreement between the Buyer and the bank issuing the payment card used, and that the Seller has no involvement in such arrangement.

The Buyer’s bank may apply installment options exceeding those selected by the Buyer or offer deferred payment campaigns. Such campaigns are at the discretion of the Buyer’s bank, and when known to our Company, information about them will be shared on our website.
Following the statement date of the Buyer’s credit card, the total order amount will be reflected on the Buyer’s statement by the bank in accordance with the number of installments. The bank may distribute installment amounts unevenly across months due to rounding differences. The detailed payment plan is determined solely at the discretion of the bank.

4.4. The shipping cost of the product subject to the contract shall be added to the total order amount and is not included in the product price. Delivery shall be made by the contracted courier company to the Buyer’s delivery address indicated above.

Even if the Buyer is not present at the address at the time of delivery, the Seller shall be deemed to have fulfilled its obligation fully and properly. Accordingly, any damages arising from the Buyer’s failure to take timely delivery of the product, as well as any expenses resulting from the product being held by the courier company and/or returned to the Seller, shall be borne by the Buyer.

5. GENERAL PROVISIONS

5.1. Unless otherwise agreed between the Seller and the Buyer, the product subject to the contract shall be delivered to the Buyer within thirty (30) days at the latest from the date of conclusion of the distance sales contract. The Seller shall bear all responsibility for the product until its delivery to the Buyer.

5.2. The Buyer shall not be charged any additional fees related to tariff or use of the website used for placing the order within the scope of this Contract and the Distance Sales Agreement.

5.3. For complaints, objections, and legal applications, the Buyer may apply to the Consumer Arbitration Committees within the monetary limits determined annually in December by the Ministry of Trade of the Republic of Türkiye. In disputes exceeding such limits, Consumer Courts and Enforcement Offices shall have jurisdiction.

Consumer Arbitration Committees are established under the Consumer Protection Law No. 6502 to resolve disputes arising from consumer transactions and practices directed toward consumers. The committees are chaired by the Provincial Director of Commerce in provinces, or by the District Governor or an appointed official in districts, and include representatives of municipalities, bar associations, tradesmen/merchants, and consumer organizations.

• For disputes below 104,000 Turkish Lira, applications to the District or Provincial Consumer Arbitration Committees are mandatory.
• For disputes equal to or exceeding 104,000 Turkish Lira, applications cannot be made to Consumer Arbitration Committees.

Disputes exceeding this limit shall be resolved in accordance with Article 73/A of the Consumer Protection Law No. 6502 through mandatory mediation and subsequently before Consumer Courts, or, where such courts are unavailable, before Civil Courts of First Instance.

5.4. The description, unit price, quantity, and payment terms of the products are as stated above and have been confirmed by the Buyer.

6. RIGHT OF WITHDRAWAL

6.1. The Buyer (Consumer) is entitled to withdraw from this Contract within fourteen (14) days without providing any reason and without incurring any penalty.

The withdrawal period shall commence on the date of the conclusion of the contract for service contracts, or on the date on which the Buyer (Consumer) or a third party designated by the Buyer (Consumer) takes delivery of the goods for contracts involving the delivery of goods.
However, the Buyer (Consumer) may exercise the right of withdrawal at any time between the conclusion of the contract and the delivery of the goods.

6.2. In determining the withdrawal period:

(a) For goods ordered under a single order but delivered separately, the period shall begin on the date the Buyer (Consumer) or a third party designated by the Buyer (Consumer) receives the last item;
(b) For goods consisting of multiple parts, the period shall begin on the date the Buyer (Consumer) or a third party designated by the Buyer (Consumer) receives the last part;
(c) For contracts providing for regular delivery of goods during a specified period, the period shall begin on the date the Buyer (Consumer) or a third party designated by the Buyer (Consumer) receives the first item.

6.3. In contracts involving both the provision of services and the delivery of goods, the provisions on the right of withdrawal applicable to goods shall apply.

6.4. Notification of the exercise of the right of withdrawal must be made in writing or via a durable data carrier before the expiry of the withdrawal period.

The Buyer (Consumer) may make an explicit statement of their decision to withdraw.
A Buyer (Consumer) who exercises the right of withdrawal must return the product to the Seller within ten (10) days.If the right of withdrawal is not exercised within the prescribed period, the Buyer (Consumer) shall forfeit such right.

7. PROVISIONS REGARDING THE EXERCISE OF THE RIGHT OF WITHDRAWAL AND RETURN OF THE PRODUCT

7.1. The Buyer acknowledges, declares and undertakes that products without invoices and without packaging shall not be accepted for return.

7.2. The Buyer acknowledges, declares and undertakes that products whose original packaging has been damaged, which have lost their resalable condition, or which cannot be resold to another customer, shall not be accepted for return by the Seller.

All labels must remain attached to the product to be returned, and the product must not have been altered or repaired in any way.

7.3. Together with the product intended to be returned, the Buyer must send the original invoice and all its copies, as well as the return tracking number. Returns without an invoice shall not be accepted.

7.4. The shipping fee for returned products shall be borne by our Company.

To benefit from free return shipping, the package must be sent via the contracted courier company to the Seller’s return address: Kuleli Mah., Yalnız Selvi Cad., Teta Çengelköy Evleri Site, Block A, No: 1A/1, Interior Door No: 1, Üsküdar, Istanbul, Turkey.For returns sent through other courier companies, the shipping cost shall be borne by the Buyer.

7.5. Returns or exchanges of cosmetic products, food, evening wear, Christofle products, underwear, jewellery, books/magazines, technological products, and personalized/custom-made goods are not possible.

7.6. Products are delivered to the Buyer with a dispatch note. The reverse side of the dispatch note contains the return form. The Buyer must specify on the return form the products to be returned, their barcodes, and the reason for the return.

7.7. The return shipment code is indicated at the bottom section of the dispatch note.

The Buyer acknowledges, declares and undertakes that the completed return form and dispatch note shall be placed inside the package when returning the product subject to this Agreement.

7.8. The product returned by the Buyer shall first be inspected by the Seller. If it meets the above conditions, the return process shall commence.

Upon approval, an e-mail titled “YOUR RETURN REQUEST HAS BEEN APPROVED” will be sent to the Buyer. Following such notification, payment shall be made to the Buyer within the statutory period of fourteen (14) days in accordance with this Distance Sales Agreement.

8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The Buyer may not exercise the right of withdrawal in respect of contracts relating to:

(a) Goods prepared in accordance with the consumer’s requests or personal specifications,
(b) Goods that are perishable or that may expire rapidly,
(c) Goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and which are not suitable for return due to health protection or hygiene reasons,
(ç) Goods which, after delivery, are inseparably mixed with other items by their nature,
(d) Books, digital content or computer consumables supplied in a tangible medium, whose protective elements have been opened after delivery,
(h) Services that have commenced, with the Buyer’s consent, before the expiry of the withdrawal period.

9. PLACE AND DATE OF EXECUTION

This Pre-Contractual Information Form has been executed electronically on the date of ……… and at the time of ………, and one copy has been transmitted electronically to the Buyer’s e-mail address specified in this Agreement.